FAQ
Frequently Asked Questions (FAQs)
1. What products do you sell?
We sell a variety of mobile accessories including:
- Mobile Covers
- Mobile Screen Protectors (Tempered Glass)
- Mobile Camera Protectors (Tempered Glass)
Our products are designed to provide maximum protection to your devices while maintaining style and durability.
2. Do you offer warranty on your products?
Yes! We offer:
- 1-year non-yellowing warranty on our transparent mobile covers.
- 60-day damage warranty on our mobile covers.
Our products undergo strict quality checks to ensure you're receiving top-notch accessories.
3. How do I place an order?
To place an order, simply follow these steps:
- Browse our product categories.
- Add your desired products to the cart.
- Proceed to checkout.
- Select your preferred payment method (COD, UPI, credit/debit card, net banking).
- Complete the order and you’ll receive an order confirmation email with details.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders within India. No extra charges apply for shipping.
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number to track your order on the respective courier's website.
6. What payment methods do you accept?
We accept a variety of payment methods including:
- Cash on Delivery (COD)
- UPI Payments
- Credit/Debit Cards
- Net Banking
7. Can I cancel my order?
You can cancel your order within:
- 3 hours for online paid orders.
- 24 hours or during the verification call for Cash on Delivery (COD) orders.
Once the order has been shipped, it cannot be canceled. Please refer to our [Cancellation Policy] for more details.
8. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, we offer 7-day returns and exchanges. Please ensure that you provide an unboxing video when you request a return or exchange.
- Returns are accepted for wrong items or damaged products.
- Exchanges are allowed for wrong items, damaged items, or size misfit.
You can initiate a return or exchange by contacting us at rytorders@yahoo.com.
9. How long will it take for my order to be delivered?
- COD Orders: Delivery takes 5 to 7 business days.
- Online Paid Orders: Delivery takes 3 to 5 business days.
Please note that delivery times may vary based on location and the courier service used.
10. Do you accept returns or exchanges?
Yes, we offer a 7-day return and exchange policy for defective or incorrect items. Please refer to our [Return & Exchange Policy] for further details.
- Return: Only if the wrong item is delivered or the product is damaged.
- Exchange: For wrong items, damaged items, or size misfit.
Unboxing video is required for returns or exchanges to be accepted.
11. Can I modify my order after placing it?
Once an order is placed and payment is processed, it is difficult to modify it. However, if you need to change your order, please contact us immediately. For COD orders, changes can be made during the verification call.
12. Is it safe to shop on your website?
Yes, shopping on our website is completely safe. We use secure payment gateways for processing transactions, ensuring that your personal and payment information is always protected.
13. How can I contact you?
You can reach us via:
- Email: rytorders@yahoo.com
- WhatsApp: +91 7042282858
- Business Address: RYT Cases, Delhi, India
14. Do you ship internationally?
Currently, we only ship within India. We are working on expanding our reach in the future.
15. How do I know if an item is in stock?
Product availability is displayed on the product page. If an item is out of stock, we will notify you as soon as possible and offer a refund or alternative products if necessary.
16. What should I do if I have a problem with my product?
If you experience any issues with your product, please contact us immediately. We are happy to help with returns, exchanges, or warranty claims. You can email us at rytorders@yahoo.com or reach out to us via WhatsApp at +91 7042282858.
17. How do I apply for a warranty?
Our warranty is automatically applicable to products purchased from our website. If you experience any issues with a product within the warranty period, please contact us with your order number, and we will assist you with the warranty process.